Return Policy

Standard catalog items can be returned within 30 days of delivery for a refund, subject to a restocking fee. Custom orders, special orders, and dimensional / freight items are non-returnable except for defects or shipping damage.

• Accessories, plates, dumbbells, kettlebells, and similar small goods — unused, in original packaging
• Standard benches and racks — unassembled, in original packaging

• Custom orders or special-order items (anything not in our standard catalog)
• Used or assembled equipment
• Items damaged through normal use
• Cardio machines and large strength equipment once delivered (LTL freight items)
• Clearance and final-sale items

Returns of standard items are subject to a restocking fee that covers our inbound freight and supplier restocking charges:

• Small parcel items (under 50 lb): 15% restocking fee
• Large parcel (50–150 lb): 20% restocking fee
• LTL freight items: typically non-returnable; case-by-case

Return shipping is the customer's responsibility unless the item was damaged or defective.

If your order arrives damaged or defective:

• Inspect the shipment BEFORE the driver leaves. Note any visible damage on the freight bill of lading.
• Take photos of damaged packaging and items.
• Email hello@thesanctuarygym.com within 48 hours of delivery with order #, photos, and a description.
• We'll file the freight claim and either ship a replacement or process a full refund — no restocking fee.

1. Email hello@thesanctuarygym.com with your order number and reason for return.
2. We'll respond within one business day with an RMA number and return shipping instructions.
3. Pack the item in its original packaging.
4. Ship back to the address provided with the RMA on the label.
5. Refund (minus restocking fee, if any) is processed within 5 business days of receipt and inspection.

Refunds are returned to the original payment method. Stripe typically takes 5–10 business days to reflect the refund on your statement after we issue it.